Microsoft team cannot give control. I tried then the browser version .

Microsoft team cannot give control During testing, I can duplicate this issue. everytime I try i get this issue - because "hardware acceleration is disabled" but my "hardware acceleration" is Hello, We are hoping to move from a model where we have different use cases for different meeting platforms to one where we use Teams in most/all cases. For example if a user already has windows open we cannot close these. It's used to control how external user access the Teams meetings. This proves extremely useful during presentations on Teams, allowing multiple speakers to advance slides or collaborate on documents in real time. The other person does not get the button to apepar. As a workaround, you can mirror your mobile device screen to your desktop and then share your desktop screen in the Teams meeting. Aug 27, 2019 · While I'm complaining, I'd love to be able to control the screen during admin prompts through Teams, otherwise screen control is quite useless for me as an IT pro. 600. The user has the option to give control to other users. For your reference: "Give Control" doesn't work when you share a screen in Teams Why am I not able to give control to partner in MS Teams? The Give Control button visible and is used but partner is unable to actually control the mouse/buttons. 3. 13. I have Teams installed on my Mac (Catalina 10. Could you please confirm the time this problem started and if the MS Teams screen sharing control was functional before? 2. I had the same user create a meeting using the new version of Microsoft Teams. I hope this helps! Let me know if you have any further questions. So I cannot give control of the pen to my student. With most attendees we can give them mouse control and they can request it however, in the same meeting, some of them will not appear on the drop down and they will not have the option to request control either. Click Give control button and select the name of the participant you want to give control to. If those machines' GPUs don't support hardware acceleration "The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. Hardware Accel is on the devices in question. 6) for legacy app reasons, who cannot use the remote control option in Microsoft Teams. Before you start sharing your screen, check the "Give control" option. I have just upgraded to Microsoft Business Standard and have set up a guest user on each of my Teams (I'm a private tutor). My name is Femi. While you’re sharing control, they can make selections, edits, and other modifications to the shared screen. When using a Mac, they do, and i am able to share. And I could Stop presenting or Give control when hang the cursor on the location of the "Give control" "Stop presenting" button of the panel which means the top panel is transparent, it does not disappear. More info: The user that initiates the screenshare can do any of the expected actions during meetings. Jun 29, 2021 · We have an old application that can't be controlled (via request control or give control) during a Teams meeting. Aug 31, 2020 · I am trying to control another persons screen using Teams for Mac and I cannot take control even though they give me permission. Jul 4, 2023 · Harassment is any behavior intended to disturb or upset a person or group of people. When a participant requests control, it will sometimes work and sometimes not. Aug 28, 2020 · We are trying to screen share an interactive activity and give control to the other person. Jun 28, 2022 · With Give and Take Control: A presenter can give control of the shared content to another meeting participant to help present, change a file, make modifications, or demonstrate something. We’re still consulting our related team regarding this issue and symptom. Oct 4, 2019 · When screen sharing in teams I am not able to give someone control of my screen. I can give control to another presenter but cannot take it back. If some one share the screen to me means if I give the request control Option they are not getting allow & Deny Options. Dec 17, 2024 · After our test, the take/give control option is indeed unavailable on Teams web. I realize this is an old thread, but in case others come across this. He has signed out, uninstall/reinstalled teams, problem persists. Jun 25, 2020 · We've got folks on Macs still using High Sierra (10. Aug 16, 2024 · Even the Give Control drop-down menu doesn't react when you try to open it. I am using Home App downloaded on a Windows 10 laptop. It is worth noting that this is a user community, and we are all users here, much like yourself. If you then hang up your screen share, then re establish a new screen share the Give control tool bar is missing. -Click on the minimized screen share session so it makes it big again. Feb 21, 2025 · I am facing an issue where the "Give Control" option in Microsoft Teams is missing when I try to share my screen during a remote session. Family Member is using Teams native to Windows 11. Kind Regards, Miti Zala. Select Take Back Control from the same content-sharing menu bar to regain control over your shared screen. I have gone through many different trouble shooting steps along with updating all relevant drivers and applications. We are using Microsoft Team to connect with multiple clients from different companies. And we can remove or change Teams meeting policy via PowerShell commands, but there is no command to change the "Give control" permission. Verify permissions: Ensure that you have the necessary permissions to give screen control in Microsoft Teams. When using teams to share a screen and take control everything works as expected the first time, sharing and tool bars all appear and function. 7409. On the other hand we can take control of his screen when he is presenting: everything works. On the sharing toolbar, select Give control. When we share desktops, we don't have the request control or give control option. Oct 12, 2023 · Why can’t I give remote control on Teams? Sometimes, when an external user requests control on Microsoft Teams, you do not see an option to allow or deny the request. Generally, during team meeting, participant can present their entire desktop screen, a window (specific window), a PowerPoint file, or a whiteboard. In this video, we'll show you how to easily share your screen in a Microsoft Teams meeting and give others control of your screen. However after the functionality still does not work. If you need to give control to other people, you will need to upgrade to a paid version of Teams. May 30, 2024 · Hello, I have windows 7 on an old computer and I can't download microsoft teams. Aug 18, 2020 · According to your mentioned description, at once we would like to share some information with you about “Give and take control” feature of Teams as reference purpose. 1133. On the toolbar, click on the Give Control button. However, you will not be able to give control to them. Jan 27, 2022 · I have Microsoft 365 Family, Microsoft Teams Version 22006. If this feature is not yet available may i know when is planned to get fixed? Feb 21, 2022 · I want to give control to a participant in a meeting but I cannot see "Give control" from MS Teams. Sep 3, 2020 · I've been working on the give control feature for work and my other co-workers are able to grant and give access to other users, but I'm still unable to. This issue occurs because the device that you are using doesn't have a graphics processing unit (GPU) installed, or GPU hardware acceleration is disabled. We first appreciate that you find this point. Mar 30, 2020 · Of late we have been trying to use Teams meeting with Give Control feature to allow colleagues to access their workstation from Home. the other person seems to have this problem when having meeting with me too, but now when windows meet windows. Giving control or asking for control are both not working. To take control back, select Take-back control. You can refer to Give control doesn't work when you share screen in Teams - Microsoft Teams | Microsoft Learn Oct 4, 2019 · The give control is either not working due to outdated graphics card drivers, or the users isn't logging in as a tenant user and is for some reason in the Team via Guest account which cannot Share control. Aug 17, 2023 · Click on the menu to access the Microsoft Teams give control option. Sep 12, 2020 · My “give control” will allow me to select a participant to control my screen. Here are the steps to enable remote control in Microsoft Teams: 1. Control isn't supported when either party is running Teams in a browser. When I grant access, it says on my end that the other person has been given control. Moreover, the participants can also click Request control button on their side. 7). We have set the admin access to on for "Allow an external participant to give or request control" but it is not Jul 20, 2023 · Has this issue where user's with Teams Web Clients / Running in a Browser can't request control been addressed yet? "To give and take control of shared content during sharing, both parties must be using the Teams desktop client. When the user shares their screen to present and allow control by another user- the option is not displaying on the bar up top or when the give control option shows it doesn't do anything. I can see and click on Give Control on my end, but nothing shows up when I click give controlit turns purple and acts like it works, but nothing appears. While we strive to assist and share insights, we are not Microsoft directly. However, once the original user attempts Hi Support, I see the below thread for Give Control Feature in Teams Web App, Was this Fixed? Am trying web App but not able to give the control or request for control. 32771 (64-bit) The mouse cursor can be moved around but the button does not work. control option is hide. Participant gets control and can move around mouse, but can't interact with the application (check boxes, edit text). To check it, please sign in to Microsoft Teams admin center using an admin account and create a new meeting policy and assign it to the users or groups you want to manage. You can vote as helpful, but you cannot reply or subscribe to this thread. In this situation, yo Feb 11, 2020 · This video demonstrated how to configure your Microsoft Teams to make the request and give control available for external users. I can give control but then i cant see their cursor and they cannot click anything on my Title: Users may be unable to give or take control when screensharing in Microsoft Teams meetings User impact: Users may be unable to give or take control when screensharing in Microsoft Teams meetings. We tryed the "Exclusive mode" but it is not working. Issue: When using Teams within the VDI, the option to give control during screen sharing is missing. This issue occurs because the device that you're using doesn't have a graphics processing unit (GPU) installed, or GPU hardware acceleration is disabled. This issue only seems to affect calls, in meetings everything behaves Sep 27, 2024 · Microsoft 365 Business is in use. Select the name of the participant you want to grant control to. does this has any problem with Mac OS or my microsoft team is the problem? Aug 8, 2019 · -----Beware of scammers posting fake support numbers here. Sep 5, 2024 · Microsoft Teams for personal use is an excellent collaboration tool. Teams send a notification to that person to let them know you’re sharing control. To give and take control of shared content during sharing, both parties must be using the Teams desktop client. I, unfortunately, do not have the access to the Microsoft Team admin center, but I have forwarded the same to my IT team. Aug 25, 2023 · SymptomsYou share a screen with another user on the Microsoft Teams desktop client, and the other user requests control of your screen. Jun 20, 2022 · I have the same issue with Teams. Aug 20, 2020 · Over the past few weeks an issue has arisen with full screen sharing the give control function. Try using the web client: If you’re unable to give screen control using the desktop app, try using the web client of Microsoft Teams. I am having a little issues with pinpointing why our org. It works the other way around if I share my screen and give control but I cannot control there screen. When the person shares their screen, click on the Request control button in the toolbar to request control of their screen. I am able to screen share with participants. they are unable to copy and paste wordings/data from our screen to their own screen or vice versa. BOOM works. I am hope enabling this function will allow the guests to take full control of the screen and the data. Jun 2, 2023 · After all participants were connected, I could not give control to the participant who wanted to share a PowerPoint presentation from his screen. Disclaimer: Please note, this is a peer-to-peer support forum meaning I'm just fellow regular MS Team forum users like you who are trying to help other MS Team forum users with their MS Team issue. How can we do this? We can only seem to give control for a powerpoint Apr 7, 2020 · Hi guys . 4. Provides a resolution. for a call. Dec 19, 2023 · The "Give Control" feature in Microsoft Teams is more reliant on the application's permissions and settings than hardware acceleration. Aug 16, 2024 · This article describes an issue in which drop-down for Give control doesn't work when you share screen in Teams desktop client. Mar 19, 2021 · I am using Ubuntu latest version, on new Dell, using Teams Preview edition. After the first call the bar/menu with all the option does not drop down and if a user request control nothing show up on the screen missing the drop down. Oct 22, 2020 · I cannot give control to other users when screen sharing. Here is the top panel in Win 10: Jan 29, 2024 · Hello KP_130, Yes, it’s understandable that you’d want the full functionality of Microsoft Teams on your iPad. Select the name of the person you want to give control to. However, it wont actually give control. We have waited 5 days then tested with both users using the desktop version of Teams and it is still greyed out for the External User. 7. Let me help you out with your concern. Feb 1, 2024 · 4. Even the Give Control drop-down menu doesn't react when you try to open it. 15. However, your most critical problem is that you cannot successfully join the meeting in the Teams application. Verify that Microsoft Teams is up to date. In the meantime, I have taken the liberty to create an entry for you in the Feedback Portal Microsoft Teams · Community, I have asked my team to vote, and you can share your vote and comments there as well. According to Microsoft, this issue occurs when the device that you are using does npt have a graphics processing unit (GPU) installed, or GPU hardware acceleration is disabled. Aug 30, 2019 · Hello David Williams, Thank you for posting in our forum and report issue with us. Sep 3, 2020 · I have the Microsoft Teams app for my mac. please help me. Is this an option? We are using Teams to meet with clients remotely and they do not have the app on their Sep 8, 2021 · I toggled the give control policy option, but the issue is, that the give control button has never been an issue. The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. We receive the “give control” but we are no able to interact with VMWare windows. 8. Any ideas? Thank you, Dec 7, 2023 · Hi, Prafful. control is given and all works. I can create meetings and share screen with him, but there is no Control menu that appears on either meeting screen. When we are given control by a user it only seems to partially work. This thread is locked. Dec 11, 2020 · You may ask the students to request control from their end first, instead of you share control with them. She tested it and everything worked fine, now today she cannot share. Really appreciate your prompt advise how to use this feature in Web App. Aug 1, 2021 · When I share the screen to another user I'm not able to see the Give control Option on top of my screen. The activity is on a website. User starts meeting, shares screen or window with the application, and participant can view the application. Participant Permissions: The participants you want to give control to should also have the appropriate permissions. Hi, I also have this issue and I see now that it work only if I connecting in the laptop (Lenovo - yoga) I work usually with docking station ( Gold Touch USB 3. Apr 29, 2024 · Use the -AllowExternalParticipantGiveRequestControl parameter within the PowerShell CsTeamsMeetingPolicy cmdlet to control whether or not external participants can give, be given, and request control during meetings and webinars. I am given the option to allow others to remotely control my screen. Based on my knowledge, guests are able to take remote control of your screen if your organization has allowed external participants to given or request control. Jul 16, 2024 · I understand you are having an issue with give a control option in Teams Was there any setting made to your machine This issue occurs because the device that you are using doesn't have a graphics processing unit (GPU) installed, or GPU hardware acceleration is disabled. However, the other person is not actually able to control anything. This way, you can give control of your desktop to another participant, allowing them to interact with your mobile screen indirectly. We have to get the user to do this. It's important to note that you can only give control to specific participants after you've started sharing your screen. Thank you for coming to the forum. Issue Details: When I access a remote PC using Microsoft Quick Assist , I open Microsoft Teams on the remote PC and start screen sharing. Please help!!! Aug 31, 2020 · Give this a shot. -That minimizes the screen share session, in the top left. Aug 5, 2019 · Hi, I have a issue in Microsoft teams, I can't give control to users, only to view. Aug 27, 2020 · I have Microsoft Teams downloaded as the desktop app on my Lenovo Laptop and the Samsung Galaxy Tab A that my students will have has Microsoft Teams downloaded as the app from the Play store. Verify that your computer has a dedicated graphics processing unit (GPU) capable of hardware acceleration. I have version 1. Sep 17, 2020 · I have one user who cannot get control of team members shared desktop. I have tried to get my partner to request control instead, but they see the message "Requesting control is disabled by the sharer company's administrator" (see photo). I’m sorry that you can’t see the option to give control or annotate on a shared screen in Teams. Is this supported on this May 20, 2020 · Hi 10AW20. Feb 24, 2021 · Hi there,I'm not able to find the "Give Control" button in teams when using the web version. Teams web can neither give others control permissions nor get control permissions. Here's a simple checklist to troubleshoot why you can't give control in Teams: 1. so need to know how to resolve issue. I put in place a new policy through teams admin allowing our HR lady to share and give remote control to external users last week. It could be that the settings need adjusting in the Teams Admin Center, but I have no 'meeting policies' tab Aug 13, 2019 · JC1231530. While in a screen share session:-Request Control of the Screen-After you have received control, click on the chat icon on the left side toolbar. The free version of Teams also supports remote control. This behavior is by design. Thanks, Iry Hello My name is Veejay, I'm an Independent Advisor. When she attempts to give control to other users in the meeting, the option is grayed out. Kind Regards, Segunfunmi. 6. May 29, 2020 · I am using MacBook with Sierra os and when im having meeting with people using windows, I cant request control and give control. So seems there is a… Oct 7, 2020 · Harassment is any behavior intended to disturb or upset a person or group of people. The option is just grayed out and it says I can't give control because hardware acceleration is disabled. 6. Jul 22, 2020 · I am running MS Teams on Mac OS Catalina 10. I have a user who can't seem to give control to other users outside of the first call they make after opening teams. Please help! We are trying to give control of screen share to users who are not in our organisation. Once it is approved by the presenter, they will also be able to take control. Before I did this I could give my tutee control over my screen, but now I Sep 18, 2022 · i have Microsoft office home and student 2021 installed on my windows 11 home Desktop. How to enable/Disable data copy and paste from screen sharing on MS… On the sharing toolbar, select Give control. Teams client is installed on both VDI and local laptops. You can check this in the admin center. It should be an expected behavior regarding share control to a guest, this is not yet supported. Dec 26, 2023 · The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. Sep 1, 2023 · We will surely raise your concerns to our Product Development Team and hopefully, this can be included in future updates. Remove the Microsoft cache files and Remove Microsoft Teams from your PC. The “Give Control” drop-down menu doesn’t work unless hardware acceleration is supported on the system. Our Product Sep 19, 2023 · 2. Jun 13, 2018 · For the Teams meeting policy "RestrictedAnonymousAccess", it isn't related to Give control feature. My friend does too. Jan 13, 2025 · User impact: Users may be unable to give or take control when screensharing in Microsoft Teams meetings. A dropdown menu will appear with a list of participants in the meeting. 4. The same users can use this feature when using Teams on their local laptops Dec 3, 2020 · When other participants request control, I allowed control, but I cant see them This thread is locked. I tried then the browser version . 2. Sometimes some of the students names show and some don't. However, while the feature works perfectly fine in some workstations it remains greyed out in others with same configuration. 5. Both will be in control of the sharing and the presenter can take back control anytime. Open Microsoft Teams and join a meeting with the person whose computer you want to control. but am not able to give/take remote access to someone other's screen since button to give control is not appearing on my teams application. If he shares his screen with other, that does work, seems it's a one way issue. I cannot give control of a teams shared session. I can screen share but I can't give access to the other people on the call. The issue is, that when they select give control, the person on the other side sometimes does, but most of the time doesn't (same network connection and computer) get the option come up that says accept control request, and May 1, 2020 · However frequently I go to the top of the screen, the drop down black bar come down, I click on give control and the list of names of attendees does not drop down. They can share their screens but as soon as they click Control, nothing happens, even though the other end accepts/allows. He can see the share, but cannot control, no mouse or keyboard response. I've done everything I saw: - Checking GPU hardware availability (check) - Allowing Microsoft teams for screen share under system preferences (check) - Re-downloading the entire microsoft app Oct 3, 2019 · When screen sharing in teams I am not able to give someone control of my screen. Could you advise if Microsoft has disabled this feature for Teams (Free version). This feature is only available when the Teams application is used. Jul 10, 2020 · For The issue you are facing, Make sure you Turned on Allow an external participant to give or request control setting ,under Meeting Policies. The description below suggests otherwise: Give control. Threats include any threat of violence, or harm to another. Jun 5, 2018 · But if I hang the cursor on the top of screen, the red frame would be broken. The user is able to see the screen but is not able to have control. what can i do? It worked a few months ago, but no longer during this new school year. May 27, 2023 · I can connect a nd control most of the Apps, move the mouse and interact with the remote windows but when I open one of these 2 applications I cannot control anymore, it keeps connected and I can see the new opened remote app but now I cannot control anything, not even minimize or close this app so now I need somebody on the other side to close Jun 20, 2023 · In the free version of Teams, you can only request control from another person. While the Request control option is missing on Microsoft Teams, the Give Control drop-down menu also stops responding as you try to open it. Click on Give Control, then select Who to give control to. Teams will send a notification to the participant, letting them know that you have granted them control of your screen. cannot give control of the shared screen with external users. Teams sends a notification to that person to let them know you’re sharing control. Actually, it is not currently feasible to give and take control of shared content during sharing via Teams web app. but from Windows 7 PC while we do screen sharing. The other person is using Teams as a guest. It has teams preinstalled on it and its icon is on taskbar itself. Apr 21, 2022 · Hi, I have a question on the policy for Teams when we give control to vendors. Sep 1, 2020 · I'm Rodell, Independent Advisor and a Microsoft User like you. A notable new feature is the ability to give and take control during screen sharing. May 30, 2024 · The 'give control' toolbar is not showing up on Word docs I share whilst teaching online. Jan 20, 2020 · You can put the mouse at the top of the screenshot, and it will display now. Apr 19, 2023 · Hi all, our company is using Microsoft Teams when dealing with customer service, we are helping others via screen sharing on Microsoft Teams. Mar 14, 2022 · I tried the Request & Give Control feature in Teams, after setting the graphics performance preference. To take control back, select Take back control. For more Information you can refer the Microsoft Documentation Link below: Dec 20, 2022 · As I tested, the screen sharing call control for Microsoft Teams was perfect. 1. And because it's free Teams we have no control over the policies and it's what they set it to by default. Once I give control, I lose my tool bar. Unable to click or type on the remote machine. Oct 17, 2023 · c. Dec 8, 2022 · On the sharing toolbar, select Give control. The ability to give control of your screen to another participant can be very useful, especially in an educational setting. 0 ). This setting is disabled by Nov 29, 2024 · The transfer control feature is only available for Teams desktop clients. Nothing is working, we cannot even click on File/Edit/View/etc. Sep 4, 2020 · One user cannot take control during a Team screen sharing session by every user in our organisation. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here. If the other person grants control, you will be able to control their screen. This remote control feature has never worked in your VDI environment. Jun 8, 2021 · We have turned on the 'Allow an external participant to give or request control' in the Teams admin portal. I am trying to give control to an external partner of ours via a teams meeting. This #MicrosoftTeams featu The final reply in that thread describes only being able to get it working if they disconnect from the dock, kill the process in Task Manager, re-open MS Teams and then reconnect to the dock. Nov 17, 2020 · If the "Give Control" doesn't work when you share a screen in Teams. Cause. Good day to you. 00. same issue observed in some Jan 17, 2025 · To check this kindly sign into Microsoft Teams admin center with admin privileges--> Expand Meetings and choose Meeting policies--> Scroll to Content sharing make sure that participants can give or request control and External participants can give or request control features are enabled and hit Save button. We can't seem to get it to work. Sep 16, 2024 · The user creates a meeting using the Outlook Classic Desktop application. They should be attendees in the When you encounter attendees whose names appear but are greyed out in the “Give Control” drop-down during screen sharing in Microsoft Teams, there are a few potential reasons for this behavior. We installed teams client in windows 7 and windows 10 Pcs. A meeting participant can request control while another person is sharing. However, the option to give control is there but when I click on it it does nothing. psmiso qisbn etv hxtbti zyibc pdwk gqpmo vloyya ptvn qmxd zlcrp qsndvms ojx gvyxaec cdxr