Dell mouse scroll not working Check if the battery is inserted correctly. Change Mouse Pointer. XX and scrolling down would bounce all over the page while scrolling up was a tad better but still bounced around. Flashed BIOS using Dell BIOS Update program - still no luck. Thankfully, a new mouse is ~$10, but still frustrating nonetheless I have a Dell wireless mouse on Dell Win 11 laptop. behavior is the same for all three mice approximately 2-3 months after purchase! Resolving USB Mouse Not Working. clicking it down activates the scroll feature by moving the mouse up and down, but the scrolling the wheel doesn't work. Both devices are discovered by Windows, even paired but still not working on Bootcamp. - Enter your email when requested. The Dell touchpad not working may arise if you have plugged in multiple mice into your laptop. And squirt some canned air into the gaps around the sides of the scroll wheel on top of the mouse. 4. The rotary switch is a component inside the mouse that converts analog wheel When your mouse wheel suddenly starts scrolling in the opposite direction, you might think the issue lies with your hardware. If I have to change it please tell me--- Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex I have recently purchased the Dell wired mouse and the mouse scroll is not working. Hi , I purchased Dell Wireless Keyboard & Mouse KM117, on Feb 10 2022 and now the mouse scroll wheel not working properly. If you’re used to scrolling pages with your mouse’s scroll button, it’s hard to do your tasks when that button stops working. Ensure that the USB cable is securely plugged into your computer. In that case, see Dell Knowledge Base article How to Download and Install Dell Drivers. For Mouse/Keyboard bought with a Dell computer: Click Get Help Now on the bottom right corner of this page. Magic mouse scroll is not working on my DELL laptop with Windows 10. 1 Message. Touch or click SupportAssist. This apparently lets the machine use the native Windows touchpad drivers - and 2-finger scrolling now works on my machine (but pinch zoom/unzoom only works when I hold Worn-out scroll wheel; If your mouse shows any of these signs, it may be time to replace it. The horizontal scroll with the same mouse works fine on my older Dell Vostro 430 computer with Windows 10 Pro, V1809, 32 Bit. My mouse scrolling is acting up - it sometimes doesn't work at all or scrolls down briefly before bouncing back. Right-Mouse button: 3: Scroll Wheel: 4: Battery-status light Product Features - Bottom View Mouse pointer does not move Left/right buttons does not work Wireless NOTES: When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things: The utility is not installed. Products; Solutions; Services my wireless mouse is not working properly. Trying a Different USB Port I have a Dell Laser Mouse that came with my Dell desktop. I have tried the following, but so far none have worked: re-installed the touchpad driver. 1. Inspiron 5490 AIO. Safe mode will start Windows 7 with a limited set of files and drivers. e. 2364, and 2 finger scroll (2fs) does work for browser and Office document scrolling, but I have a file Brand new mouse but the scroll button acting funny----it scrolls for a few rolls the stops without any reason. In some cases, changing the mouse pointer helps fix the two-finger scroll feature when it isn’t working. Cleaned mouse with air, new battery, changed USB port, turned off the touchpad, did When a scroll wheel on your mouse stops working, the fault could be in the rotary switch. Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Dell Secure Link USB Type-A receiver not working. I'm pretty sure it does not depend on the computer I choose or the mouse itself - the situation occured on two different laptops. The Dell Touchpad Driver/Utility is Left-click mouse button not working. Download and install the Dell driver below and your problem should be solved (don't worry about the compatible systems): Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex The scroll wheel of the mouse doesn't work after about 60 seconds of mouse inactivity. NOTE: Troubleshooting for Dell Inspiron. K. It is either unresponsive or not scrolling as expected. Satva Solutions. did your left and right scroll work before the whole scroll stop working? Resolving USB Mouse Not Working. Type mouse Dell Vostro 3670. Cleaned mouse with air, new battery, changed USB port, turned off the touchpad, did not correct. Click the "Get Help Now" icon on the right to start a live chat session. i have the same problem but my problem is the left and righ scroll not the up and down scroll. Mouse stops scrolling, won't continue until the mouse is moved horizontally. I've tried the scrolling in various programs and it doesn't work in any of them. Need help with replacement. the up and down scroll on my touchpad work but the left and right scroll on the touchpad doesn't. I just bought a new dell PC about 5 months ago and never used the mouse sent with it (I use an optical mouse for it). The keys still work fine. NOTE: Resolving USB Mouse Not Working. Altangle. Trying a Different USB Port Is your middle mouse button or scroll wheel not working? In this guide, we show you the common reasons why your middle button may not be working and how to fix them. Ensure that I'm experiencing issues using my Magic Mouse on my Dell Windows PC. DELL-Admin> Learn what to do when your laptop touchpad is not working (A. If your Dell computer mouse is not working, start by checking the connection. 5769 and run the AppleWirelessMouse6 I am facing an issue with my Dell mouse—the scroll button is not working. Trying a Different USB Port I use a lot the scroll button of my dell mouse to pan and orbit on both AutoCAD and Sketchup, and suddently it stopped working. While I can click, I'm unable to scroll through pages or content. Trying to navigate using the tab and arrow keys and the right mouse button and scroll wheel just aren't cutting it, especially since I need to be able to work in my various graphics programs. Is there a problem with the driver? Does Dell has a driver for this mouse? Is there a glitch Resolving USB Mouse Not Working. 1 Rookie. Dell 2-in-1 laptops that have a tablet mode, may experience the touchpad or keyboard not working in the Operating System (OS) or in the BIOS. Disconnect and reconnect the Dell Secure Link USB Type-A receiver or connect it to another USB Type-A port. Please advise on possible troubleshooting steps or if a The scroll button of dell mouse MS116 is not working. Very frustating----please Help. Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Try this process to contact warranty claim: For Mouse/Keyboard bought separately: - Click Get Help Now on the bottom right corner of this page. Ensure that the Resolving USB Mouse Not Working. I have a 3-year warranty for the mouse how do I claim it? Also, I don't have the invoice but I am having the online payment screenshot I have a Dell WM615 Bluetooth mouse. SS. Everything is working fine since I plugged it into the port, except the scroll wheel isn't working. What happens here is when you plug in these mice into your laptop than their Checked my settings, set the speed low, scroll 1 line, enabled smooth scrolling on websites, still not working. I just got a dell Inspiron 8200 laptop and am trying to use that standard mouse on it. Mouse Scrolling is not working. NOTE: . The other two buttons are working fine. The driver for this mouse is from 2006 (it said is working perfectly), provided by Microsoft, I use Win 10, and the mouse is new from 2020. To receive assistance from Dell chat support, they need to verify the warranty status and ownership. But you can often fix a mouse behaving erratically I am experiencing this on Dell Latitude E5450 with W10 Pro, 21H2, 19044. 8. Example of systems that may be affected: Latitude 5310 2-in-1; Latitude Learn what to do when your laptop touchpad is not working (A. laptop mouse, trackpad, mousepad). the scroll dow is not working properly. 1 Rookie Resolving USB Mouse Not Working. I'm The mouse itself is recognized by my computer, and the left and right buttons work as expected, but when I attempt to use the scroll wheel, it does not respond or scroll the page. It is still working to roll pages on internet, but the click of the scroll button is not. If already out of warranty, click here for the Dell out of warranty offering. 1 Rookie • 1 Message. anyone having the same problem with the touchpad scroll? dell told me to update the touchpad but still it doesn't work. Tried restarting, updating drivers, and changing batteries (wireless mouse). ; Check the battery level. . The mouse pointer reflects the movements of your mouse, touchpad, or pointing device. NOTE: To enable scroll, click on start, control panel, mouse, click on the Touchpad Image ( it will take some time to appear ), under Scroll & Zoom, make sure Scrolling is enabled. 3 – Also, Click on Touchpad in the right. If the Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex This article provides basic troubleshooting steps for issues such as: cursor movement is not smooth or does not move at all, scroll wheel has erratic movement, and keyboard and mouse not working after a restart. Trying a Different USB Port Resolving USB Mouse Not Working. each of them ends with a scroll wheel problem. I have the invoice with me Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Since installing a new antivirus on my Dell inspiron 1564, my scroll function on the touchpad is not working. Tried two different Logitech mice and one Microsoft mouse neither of which exhibit any problem. For the Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex The scroll wheel on my mouse hasn't worked since 2 days after I got my 8250. It will scroll and then jump backwards and lag. 3. It was working well but then stopped scrolling, i. This occurs upon the first time combo is pressed when the keyboard has not used for at least 40sec following wakeup from Sleep mode. 49. I have this problem too (0) Motherboard Swap for my Dell 5548 From i5 5200u Intel to i7 5500u Nvidia Graphics. ; Wait for an agent to be assiged to you. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices. I am thinking it may be an issue with the change to my new computer with Windows 10 Pro, V1809, 64 Bit. 1 – Press Windows key + I key together to open settings. Then you must troubleshoot with them. Battery + and -ends should follow those indicated on the battery compartment label. The scroll wheel no longer works. NOTE: Magic mouse 2 and keyboard paired but still not working Huge disappointment, as the mouse and keyboard are working in OSX, but under Windows there is no other keyboard or mouse on the market that would be such a hassle for setup as the Apple's. If your Dell or Alienware USB mouse isn't working, try these steps: Checking for Loose Connections. The issue is reproducable and occurs on every connected computer (Bluetooth or USB dongle). It will work fine and then oops it won't scroll and then oops it is working again either will go on for days at a time! It is so frustrating NOTES: When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things: The utility is not installed. Before updating I was on 1. ; Next, provide the Service Tag of the computer with which you bought the keyboard and/or mouse. No system issues found. I have this problem too (0) Reply. wheel omits, swipe down doesn't scroll the page or page goes up and vice versa. I Have been using Dell Keyboard mouse combo Since nov 2023 now i am facing problem in scroll wheel of my dell mouse MS5320W what to do to resolve or repair in Dell Service Center Near to My Location. Magic mouse scroll is not w Start a Conversation. ; Provide your email when requested. NOTE: the scroll dow is not working properly. April 17th, 2023 02:00. Mouse wheel is erratic no matter what line settings I use. A malfunctioning mouse can hinder your productivity and leave you frustrated. I think it just needs to be cleaned, but I can't figure out how to open up the mouse to I'm experiencing issues using my Magic Mouse on my Dell Windows PC. If you use your laptop’s touchpad instead of a wired or wireless mouse, enable its scrolling feature to navigate the on-screen content To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Is this a known issue? Mouse Firmware Version 0. i ran the diagnostic and extended test and mouse test passed but still i'm unable to use the left and right scroll on the Learn what to do when your laptop touchpad is not working (A. Here i am humbly requesting to you I already raised the ticket still no one come Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Expand Scrolling section. The page remains same and scroll for sometime and then stays at same time. 2 – Now, click on Bluetooth & Devices from the left Menu. It appears to be configured correctly in I bought Dell MS116 Optical Mouse on 25th Sept 2023, now it's scroll is not working. Next, test the mouse on For Windows 11 users. Note: still getting a bit of janky scrolling effects with the new firmware but still way better than before. the 1st box area should have something like "precision scrolling" and that should be check. - Next provide the Order Number (found on the invoice for keyboard or mouse). The Dell Touchpad Driver/Utility is Resolving USB Mouse Not Working. It was like the mouse was fighting against me to do the opposite of what I was trying to do. All drivers (mouse and bluetooth) say they are up-to-date. Ensure it’s plugged in securely or try a different USB port. I've installed Bootcamp5. Luckily, you can fix the Learn what to do when your laptop touchpad is not working (A. If these laptops are stacked on top of each other, this can falsely trigger the sensor, and will switch the unit to tablet mode. What's the problem? I was using MS5320W for only two days. The most common cause of a USB mouse not working is a loose connection. How to turn the touchpad off and on, and how to adjust settings for optimal performance in Windows. - Attach a copy of the invoice (image or PDF) in order to validate the purchase information. I'm not able to work properly with this mouse, it delays every work which I'm doing. This is highly annoying. All software and drivers up to date. Posts. I tried raising this from Dell's "Need a help" like where the bot keep asking for Service tag which I cannot find anywhere on my mouse and I kept sending the details whatever present there on my mouse but no luck. Information about the Dell MS3320W Wireless Mouse. Note that your two fingers must be slightly apart to enable the touchpad to sense Two-Finger Scrolling. I have tried using the mouse on different devices and tested the scroll function in various applications, but the problem persists. It's a standard two button Dell mouse with the scroll button in the center. Thank you Royan Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Micro, Vostro, Interestingly, the laptop's touchpad seems to behave in the same way, even aftet turning off my mouse and unplugging the USB adapter. Ensure that the The wheel on my Dell mouse does not scroll when I move it up and down, nothing happens on the screen; this happens all of a sudden but intermitantly. Responses (1) A. 5 – Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Fix 2: Enable Mouse Scroll for Touchpad. Ensure that the Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Learn what to do when your laptop touchpad is not working (A. Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex hello, bought third M5130W mouse in 2 years already. Method 5: Remove Other Mouse Drivers. Dell sent new mouse and it has the I would first suggest you to try to boot into safe mode and check if the keyboard and mouse is working fine. , nothing happens when I move my finger along the scroll strip. In fact, the Device Manager acknowledges only the Microsoft mouse. You can reference each section to learn more about the features of the Dell MS3320W Mobile Wireless Mouse and how to use it. Touch or click the Dell folder. Avoid spraying solvents directly on/at the mouse. ; For an accessory I was able to get scrolling working by completely uninstalling the Dell driver via Device Manager AND the Dell Touchpad application (via) "Apps & features" in Windows settings - then rebooting. Scroll until you see the Dell folder. Unsolved. Y across from the "use scroll function" click "setting". Check Enable vertical scrolling and Enable horizontal scrolling. If not, it's likely just normal wear on the scroll wheel. 137. in the setting there should be 2 box area. Please advise on possible solutions or replacement options. Tried changing DPI setting and cleaening with air pressure---nothing helped. If the user presses and holds the Ctrl key and then scrolls the Scroll wheel on the mouse, the zoom-in/out function will not work. If you're a DIYer, you could take the screws out of bottom of mouse, disassemble it, clean things inside with the canned Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer. NOTE: Learn what to do when your laptop touchpad is not working (A. New Inspiron 7700 which came with a Dell mouse KM636. ; Briefly explain the issue with your mouse or keyboard. mice, to no avail. 0. Dell sent new mouse and it has the exact same issue. The model number of the mouse is M-UAV-DEL8. 0. I have a Dell XPS 15 and the Dell Update software says that the system is up to date. Trying a Different USB Port Not a techie so not sure if there's even a way the software could be manipulated to cause this problem intentionally. 4 – Now, Click on Scroll & Zoom. Selected Posts / Dell Community / Laptops / Inspiron / Mouse Scrolling is not working; Start a Conversation. If there's a driver for Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Troubleshoot the Mouse’s Scroll Not Working Issue on Your Windows PC. If NOTES: When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things: The utility is not installed. Learn what to do when your laptop touchpad is not working (A. 6 Problems Possible solutions; Unable to use the wireless mouse. I have reinstalled the My mouse scrolling is acting up - it sometimes doesn't work at all or scrolls down briefly before bouncing back. Second time pressed will work as normal. January 29th, 2025 09:55. I am facing an issue with my Dell mouse, where the scroller button is not functioning properly. Click Two-Finger Scrolling. After moving the mouse or clicking a mouse button the scroll wheel is working again. A. Please provide solve for these problem. 34. Invoice Number: <Private data removed from public view. tried to change settings under start/control panel/mouse - but it only comes up with mouse options - I cannot see anything to do with the touchpad Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Elite Gaming Mouse - AW959, Chromebox , Alienware, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, OptiPlex Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Like many others who have had issues with touchpad two-finger scrolling not working reliably on my XPS 13, I spent a significant amount of time trying to find a solution and finally found it. 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Dell mouse scroll not working. Touch or click SupportAssist.
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